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Tuesday, May 3, 2022

How to Choose the Best Payment Provider for Your Software Platform

 

Payment processing is a crucial part of operating any software business. It’s essential to collecting the payments you need to run your company. If you’re not operating a payment service, you’re probably paying for it. And if you’re reading this, chances are you’re operating a software business. You need a software payment provider to process your invoices and payments. In this article, Fintech Specialist Ferhan Patel will cover some of the most important considerations you should make before choosing the right payment provider for your software business.

 


What Does a Payment Processor Do?

A payment processor is a company that acts as an interface between your business and your customers. They collect payments, direct them to your customers, and keep records of your transactions. They also provide various services like fraud prevention, billing software, and dispute resolution.

 

Why Do You Need Payment Processing?

You need a payment processor to conduct business. Customers expect to be able to pay online with your business name attached. Without payment processing, you’re just a name on someone’s invoice. You need to be able to collect payments, send those payments and keep track of them all in a reliable way. Without a payment processor, it may be difficult to collect payments. Some customers may even balk at being billed directly, since they may not trust their own ability to collect payments. If you’re a software business, you’re often charging monthly or annual subscriptions. Customers may not have the funds to pay you up front. But they may have a one-time payment they’d like to make.

 

Key Differences between Payment Processors

A few key differences between payment processors will help you choose the right one for your business. First, Ferhan Patel states, if you’re accepting credit card payments, you’ll need to make sure the credit card processor you use is PCI compliant. This means they can’t store your sensitive card data. Some payment processors may also offer your own branded credit cards, along with fraud prevention and risk assessment tools. If you’re accepting e-checks, paper checks, or other methods of payment, you’ll want to choose a payment processor that can handle those types of payments.

 

Finding a Payment Provider before You’re Ready to Process

If you’re operating a start-up business with limited cash flow, Payments professional Ferhan Patel recommends you look for a payment processor before you need one. You can use a service to hire someone to find a payment processor for you. You can also browse online payment processors’ websites to see if you like any of them. Once you’ve found a few providers you like, you can start comparing prices, features, and customer reviews.

 

Making the Final Choice

Once you’ve narrowed your choices down to two or three processors, Ferhan Patel recommends interviewing each one. The best way to do this is by setting up a meeting with the CEO or Managing Director of each payment processor. In each meeting, try to focus on the key areas that will affect your business, like pricing, customer service, available payment methods, and fraud prevention.  You also have the option of doing a pre-screening interview with a payment processor. This can be a useful tool for evaluating a company to see if it’s a good fit for your business. You can ask questions like which markets you’re likely to serve, how you can get your account approved, what your approval process will be like, or what types of customer complaints you can expect.

 

Summing up

Choosing a payment processor for your business is an important decision. It’s the backbone of your business and can make a huge difference in the success of your company. There are many factors to consider when choosing the right payment processor. Start by making a list of the features you’ll want in a payment provider, and then find one that fits those needs. The best way to do this is to compare prices, read online reviews, and interview representatives from different companies.

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